Privacy Policy

Privacy Policy for Al Koptan Phones Trading LLC

At Al Koptan Phones Trading LLC (“we,” “our,” “us”), we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the personal data that you provide to us when using our website, services, and shopping with us, whether in-store or online. By using our website or services, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal information from you:

  • Personal Identification Information: This includes your name, email address, phone number, postal address, and any other information you provide when contacting us, creating an account, or making a purchase.
  • Payment Information: When making a purchase, we collect necessary financial details such as your credit card number or payment information. This information is securely processed through trusted third-party payment providers.
  • Device and Technical Information: We collect data about the device you use to access our website, including your IP address, browser type, operating system, and referring website URLs.
  • Usage Data: This includes information about how you interact with our website, including page views, clicks, and navigation.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process transactions: We use your personal and payment information to fulfill your orders, deliver products, and provide customer support.
  • To personalize your experience: We use your information to offer tailored services, recommendations, and promotions based on your shopping habits and preferences.
  • To communicate with you: We may send you emails, SMS, or other forms of communication to provide updates about your order, inform you of new products or promotions, or respond to your inquiries.
  • To improve our website and services: We use data on how you use our website to analyze performance, detect issues, and optimize our offerings.
  • To comply with legal obligations: We may use your personal data to fulfill any applicable legal or regulatory requirements.

3. How We Protect Your Information

We are committed to safeguarding your personal information and have implemented various security measures to protect your data, including:

  • Encryption: We use SSL (Secure Socket Layer) encryption technology to ensure that your data is securely transmitted.
  • Data Storage: Personal information is stored in secure databases, protected by firewalls and access controls.
  • Limited Access: Only authorized personnel with a legitimate business need are given access to personal data.
  • Third-party Security: When sharing your data with third-party service providers (e.g., payment processors), we ensure that they use similar data protection practices.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted third parties for the following reasons:

  • Service providers: We may share data with service providers, such as payment processors, shipping companies, and marketing partners, to assist us in operating our business and delivering our services.
  • Legal purposes: We may disclose your personal information when required by law, such as to comply with a court order, governmental request, or other legal obligations.
  • Business transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred as part of the transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and gather information about how you use our website. Cookies are small data files stored on your device that help us remember your preferences, understand site usage, and improve our services. You can modify your cookie settings in your browser to accept, reject, or delete cookies.

6. Your Data Protection Rights

You have certain rights regarding your personal data, including:

  • Access: You have the right to request a copy of the personal data we hold about you.
  • Rectification: If any of your personal information is inaccurate or incomplete, you can request corrections.
  • Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes it was collected.
  • Restriction: You have the right to request the restriction of processing under certain circumstances.
  • Portability: You can request that your data be transferred to another company or service provider in a structured, commonly used format.
  • Objection: You can object to our processing of your personal data, including for direct marketing purposes.

To exercise any of these rights, please contact us using the contact information provided below.

7. Third-Party Links

Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices or the content of these external sites. We encourage you to review the privacy policies of those third-party websites before providing any personal information.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child without proper consent, we will take steps to delete the information as soon as possible.

9. Changes to Our Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting to our website. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you would like to exercise any of your data protection rights, please contact us at:

Al Koptan Phones Trading LLC
Naif, Dubai, UAE


By using our website or purchasing products from Al Koptan Phones Trading LLC, you acknowledge that you have read and understood this Privacy Policy, and you agree to the collection, use, and protection of your personal information as described.